Customer Support

Support Overview

 
01

Ordering Info

Webshop

 

Order all your oligos quick and easy in our webshop. With your own account you can directly see the prices of oligos. Have direct access to your order status, tracking information and order history. All this is packaged in an easy-to-use on-line interface.

Email

 

Download our excel order form and send the completed form to info@biolegio.com.

See here our webshop video guide 

 
03

Modifications

Modifications can be incorporated either during (direct) or after (indirect) synthesis. You can choose from over 300 modifications. If your desired modification is not listed on our website, please contact us.     

 

View modifications

 

How can I add a modification to my oligo?
Select the modifications of your choice in our webshop or in our excel ordering sheet. In the webshop you can have instant insight in pricing. 

How can I add mixed bases to my oligo?

Use IUB Codes for mixed base sites:

K = G, T
R = G, A
W = A, T
B = G, T, C
H = A, T, C
N = G, A, T, C
M = A, C
S = G, C
Y = T, C
D = G, A, T
V = G, A, C

 

How can I order DNA/RNA hybrid oligos?
DNA/RNA hybrid oligos can be ordered in with some minor adjustments in the sequence. Mark the RNA bases by placing a lower case ‘r’ in front of them. For DNA bases place a lower case ‘d’ in front. For ‘chemistry’ choose DNA/RNA hybrid.

 
04

Standard desalting for all oligo's

All DNA oligos are purified by a propriety desalting method. This avoids the need for purification for most basic molecular biology applications. Additional purification is available for more sensitive applications. 

We offer three different forms of supplemental purification:

 

  • Reverse-Phase cartridge purification
  • HPLC
  • PAGE

 

More about purification

 
05

Delivery schedule

Oligo's up to 100nts are synthesized on a daily basis and when ordered with a standard desalt purification and no modifications the oligo's will ship the next working day after QC approval.

 

Modified and HPLC/PAGE purified oligo's are usually shipped within 3-5 working days. 

 

Dual labelled qPCR probes are HPLC purified by default and usually ship within 5-7 working days.

 
06

Shipping & handling

Oligo scale and length
Biolegio offers four different synthesis scales for DNA oligos: 10 nmol, 40 nmol, 200 nmol and 1000 nmol. For each synthesis scale there is a restriction regarding the length of the oligo.

 

10 nmol scale:40 bases max. length
40 nmol scale:150 bases max. length
200 nmol scale:225 bases max. length
1000 nmol scale:300 bases max. length

 

Guaranteed yield standard oligos
For non-labeled, non-HPLC/PAGE purified standard DNA oligos up to 30 bases we guarantee a minimum yield. However in many cases you will receive more than the guaranteed minimum!

 

10 nmol scale:10 nmol min. yield
40 nmol scale:20 nmol min. yield
200 nmol scale:95 nmol min. yield
1000 nmol scale:400 nmol min. yield

Method
Biolegio has two synthesis protocols:  ‘High Purity’ and ‘B-pure’. The used protocol depends on the length of the oligo. This means that the protocols have been optimized for certain oligo lengths.

 

  • High purity protocol is used for oligos between 1 and  79 bases.
  • All DNA oligos longer than 80 bases are synthesized on our B-pure synthesis protocol.

 

Each protocol delivers the highest possible coupling efficiency for the specified range. 

 
07

Prepaid Oligo Service

With our oligo prepaid service we make oligo ordering easy. Credit can be easily transferred to your account. Oligos can then be ordered immediately, eliminating possible delays due to purchase authorization.
For additional information, please contact Biolegio.

 
08

Support Documents & Product Information Downloads

For all other Product Infomation & Support Documents, please see our Downloads page